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Phishers have been apparently targeting Xbox Live users according to the Xbox.com forums. This new threat comes in the form of emails, supposedly from Xbox Support, informing the customer that Microsoft has made changes to Xbox Live accounts. The email has links to a phony Microsoft Passport Login and asks the customer to enter sensitive information, including usernames, passwords, and credit card information.
Microsoft has stated that they have “taken action to help protect our subscribers’ accounts”. To combat this security threat, the company has begun retraining staff and promising to reimburse anyone that has had their account tampered with.
The following is an email from a Microsoft representative.
“Microsoft has confirmed reports of certain individuals taking over subscribers’ Xbox LIVE accounts through fraudulent behavior.
We’ve taken action to help protect our subscribers’ accounts and are working with our call center staff to help reduce the likelihood of future incidents. This includes:
Retraining all customer support representatives.
Examining the policies and processes for account recovery.
Continuing to monitor the situation closely to take appropriate action as necessary.In addition to these steps, we continue to recommend that our customers always be careful with whom they share information while connected to Xbox LIVE.
We will reimburse any customer whose account has been compromised in this fashion. If they have lost content such as Xbox Live Arcade games, we will provide the customer with replacement content at no charge.
This was not a failure of software technology. We want to reassure our customers that there has been no security breach of the Xbox LIVE network or of Bungie.net.
Customers who have any concerns about their account should visit www.xbox.com/support, click on the link titled “Troubleshooting Access to your Xbox Live Account,” and perform the steps outlined there.”