Abusive conduct from jerks online is always an issue, and in online gaming circles it can get especially bad. More and more demand for clear and effective reporting functionality is always on the table, and Overwatch is now adding more to its previously undercooked reporting system.
Being an online, team-based competitive shooter, Overwatch is definitely a breeding ground for unfriendly behavior. It’s also a place where that behavior can be complicated, based on different situational contexts. So many saw the more vague reporting system in the game as problematic, as it didn’t have much room for nuance.
Now, the Overwatch PTR, or Public Test Region, is showing new additions for reporting. Since this is where new additions and features are tested, we can likely expect to see this in the full game sooner or later. Reporting now involves a series of drop down options, letting players pick a “parent” issue and then select a “child” option for more specific details. Some issues don’t have subsequent options, but the drop-down does display the specific rules and policies related to that choice.
This way, Overwatch players can both fully understand the rules and accurately report grievances. This makes things easier on the players, as well as the staff that no doubt had trouble sifting through tons of more generic reports.